bookwan

Terms of Service

Last updated 6 August 2026

1. About these terms

These Terms of Service govern your use of Bookwan, a booking platform operated by ByOkwani Beauty LTD (company registration number 17282665, registered at 32 Dakeyne Street, Nottingham, United Kingdom), trading as Beautified by Okwani. Bookwan is a trading name of ByOkwani Beauty LTD.

By creating an account or using Bookwan, you agree to these terms. If you do not agree, please do not use the platform.

2. What Bookwan provides

Bookwan gives independent beauty professionals tools to create a branded booking website, list services, set availability, collect deposits and payments, manage appointments, send reminders and review invites, and track customers and revenue. Bookwan is a technology platform; we are not a party to the actual service agreement between a professional and their client.

3. Account registration

You must be at least 18 years old to create an account. You agree to provide accurate, complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. If you suspect unauthorised access, change your password and notify us immediately.

4. Professional responsibilities

If you use Bookwan as a beauty professional, you are responsible for:

  • The accuracy of your business details, services, prices, availability, photos, videos and policies shown on your booking website.
  • Delivering the services clients book and honouring your own cancellation, refund, lateness, no-show and rescheduling policies.
  • Ensuring you have the right to use any content you upload, including client photos where consent is required.
  • Complying with all laws that apply to your business, including data protection, consumer protection, health and safety, and tax rules.
  • Treating client information confidentially and only using it for the booked service.

5. Client responsibilities

If you use Bookwan to book an appointment, you agree to provide accurate contact details, arrive on time, and follow the professional’s policies. Cancellation, deposit and refund terms are set by the individual professional and are shown before you confirm your booking.

6. Bookings, payments and refunds

Each booking is an agreement between the professional and the client. Bookwan facilitates payment through Stripe and records the transaction in the professional’s dashboard.

Professionals may require a deposit, full upfront payment, or a split payment (deposit now, balance later). The exact amount and timing are displayed before checkout. Balance payments are the client’s responsibility; missed balances do not cancel the underlying appointment unless the professional’s policy says otherwise.

Refunds are handled according to the professional’s own policy. Bookwan provides the tools to issue refunds, but we do not decide whether a refund is owed. Disputes about service quality or refunds should be resolved directly between the professional and the client.

7. Fees

Bookwan offers a free Starter plan with no time limit. The optional Bookwan Pro plan costs £10 per month, billed from the day you start it. Subscription fees are billed through Stripe.

A transaction fee is added to card purchases to cover Stripe’s processing cost plus a small buffer. The professional chooses whether the business or the client pays this fee. The exact fee is shown before payment is confirmed. Bookwan does not charge a separate fee on withdrawals or payouts.

8. Subscription, cancellation and suspension

Once started, your subscription continues monthly until cancelled. You can cancel at any time from your account settings. If a payment fails, we will retry according to our retry schedule and keep your account fully functional during a short grace period. If payment is not resolved after the grace period, your public booking website may be suspended until the subscription is brought up to date.

We may also suspend or terminate accounts that breach these terms, infringe intellectual property, engage in fraud, or put clients or the platform at risk.

9. Your content

You keep ownership of the photos, videos, text and other content you upload. By uploading it, you grant Bookwan a licence to display it on your booking website and within the platform so we can provide the service. You warrant that you have the right to use that content and that it does not violate any law or third-party right.

We reserve the right to remove content that is unlawful, offensive, misleading, or infringing.

10. Prohibited use

You may not use Bookwan to:

  • Offer illegal services or products.
  • Harass, abuse, defraud or mislead anyone.
  • Interfere with the platform’s security, performance or availability.
  • Scrape, copy or reverse-engineer the platform without permission.
  • Use another user’s account without authorisation.

11. Intellectual property

The Bookwan name, logo, software, designs and platform content belong to ByOkwani Beauty LTD or its licensors. You may not copy or reuse them without our written permission, except as needed to use the service itself.

12. Disclaimers and liability

Bookwan is provided "as is" and "as available". We work hard to keep the platform reliable, but we do not guarantee uninterrupted or error-free service. We are not responsible for the quality, safety or legality of services booked through the platform, or for the conduct of professionals or clients.

To the extent permitted by law, ByOkwani Beauty LTD’s total liability for any claim arising from your use of Bookwan is limited to the amount you paid us in the 12 months before the claim, or £100 if you did not pay anything. Nothing in these terms excludes liability that cannot be excluded under applicable law.

13. Indemnity

You agree to indemnify and hold harmless ByOkwani Beauty LTD and its directors, officers and employees from any claim, loss or damage arising from your breach of these terms, your content, or your dealings with clients or professionals.

14. Termination

You can delete your account at any time from Settings. Deletion is permanent and removes your business data, customers, bookings and website content from active systems. We may retain limited records where required by law.

We may suspend or terminate your access immediately if you breach these terms or if required by law.

15. Changes to these terms

We may update these Terms of Service from time to time. We will post the revised terms on this page with a new "Last updated" date. Continued use of Bookwan after changes means you accept the updated terms.

16. Consumer rights

Nothing in these terms affects your statutory rights as a consumer. If you are a consumer in the UK or EU, you normally have 14 days to cancel a subscription bought online. Because Bookwan is a digital service made available immediately, by starting your subscription you agree that we begin supplying the service straight away and acknowledge that you lose the 14-day cancellation right once supply has started. You can cancel your subscription at any time to stop future payments.

Bookings, deposits and services are contracts between the client and the professional. Any consumer rights relating to a beauty service are exercised against the professional, not against Bookwan.

17. Complaints and disputes

If something goes wrong, contact us at hello@bookwan.me and we will aim to respond within 5 working days and resolve the matter within 30 days. Disputes about an individual appointment should first be raised with the professional or client involved. Payment disputes and chargebacks are handled through Stripe's processes.

18. General

  • Force majeure - we are not liable for delays or failures caused by events outside our reasonable control, including outages at our hosting, payment or email providers.
  • Assignment - you may not transfer your account or these terms without our consent. We may transfer them as part of a reorganisation, merger or sale of the business.
  • Severability - if any provision is found unenforceable, the rest of these terms remain in force.
  • No waiver - a delay in enforcing these terms does not waive our rights.
  • Entire agreement - these terms, together with the Privacy Policy, form the whole agreement between you and us regarding Bookwan.
  • Notices - we contact you using the email address on your account; you can contact us at hello@bookwan.me.
  • Third parties - no one other than you and us has rights under these terms.

19. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be resolved in the courts of England and Wales. If you are a consumer resident elsewhere, you may also be able to bring proceedings in your country of residence.

20. Contact us

For questions about these terms, email hello@bookwan.me or write to ByOkwani Beauty LTD, 32 Dakeyne Street, Nottingham, United Kingdom.