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Moving from Fresha or Booksy to your own booking site

Marketplaces are good at getting you started and expensive at keeping you there. Moving to your own site keeps the client relationship, and the margin, with you.

6 min read · Updated 6 August 2026

What you are actually paying for

Marketplace fees are usually charged per new client or as a percentage of the booking. That is fair for genuinely new discovery, and poor value for the regulars who already know your name and searched for you specifically.

What to bring with you

  • Your service list, durations and prices.
  • Your client list and their contact details, where you are permitted to export them.
  • Your opening hours and any recurring blocks.
  • Your best photos and your existing reviews as social proof.

Switch without a gap

  1. Build and publish your new site first, with services and availability complete.
  2. Run both for two to four weeks so existing bookings play out.
  3. Change every link you control: bio, Google profile, signature, cards.
  4. Tell clients once, warmly, and give them the reason: it is quicker and you keep more of what they pay.
  5. Close new bookings on the marketplace and let the calendar empty naturally.

Keeping your reviews

Reviews rarely transfer. Import what you can, then ask your next twenty happy clients for a fresh review. Twenty recent reviews beats two hundred old ones on another platform you no longer control.

Put this into practice

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